Workforce Wave: AI Voice Agents
Workforce Wave builds AI voice agents for calls, chat, SMS, email, WhatsApp, Messenger, and Telegram
About Workforce Wave: AI Voice Agents
Workforce Wave is an AI voice-agent platform for service businesses that need automated inbound and outbound communication. The homepage positions it as one agent that can carry the same knowledge base, brand voice, and customer context across calls, chat, text, email, WhatsApp, Messenger, and Telegram.
The product can build an agent from a business website. Workforce Wave says users paste a URL, the system extracts services, hours, staff, and specialties, then creates the agent’s prompt and knowledge base for 24/7 customer handling.
The platform also supports developer and partner workflows. The developer page lists a REST API v2, MCP server, typed webhooks, SSE events, OpenAPI 3.1, service-account credentials, and async agent provisioning through POST /v2/agents.
As per the website, the pricing is tiered by agents and included minutes. Starter is $99/month with 1 AI agent and 500 minutes, Growth is $249/month with 5 agents and 2,000 minutes, Platform is $499/month with 20 agents and 8,000 minutes, and Enterprise is custom.
Features
- Automatically builds AI agents from your website URL
- Supports voice calls, SMS, web chat, WhatsApp, email, Messenger, and Telegram
- Continuous improvement from call transcripts and feedback loop
- Voice agents support 29 languages; English and Spanish are included on every plan
- REST API v2 lists 40+ endpoints, 12 webhook events, SSE events, MCP server access, and OpenAPI 3.1
Use cases
- Automating 24/7 appointment booking for dental and medical offices
- Handling service inquiries and after-hours calls in automotive repair shops
- Managing reservations and guest support for hospitality businesses
- Use webhooks for agent activation, completed calls, transcript readiness, and extracted call data
- Support multilingual callers with automatic language detection and mid-conversation switching
Screenshots
Frequently asked questions
How do I set up an AI voice agent with Workforce Wave?
Simply paste your business website URL into the setup, and Workforce Wave automatically builds your agent with no additional prompts.
What communication channels does Workforce Wave support?
The AI operates on voice calls, SMS, web chat, WhatsApp, email, Facebook Messenger, and Telegram, maintaining the same brand voice everywhere.
Is Workforce Wave compliant with healthcare data regulations?
Yes, Workforce Wave agents are fully HIPAA-compliant and designed to integrate with major EHR systems.
Can users add more agents to lower plans?
Yes. Additional agents are listed at $25/month each on Starter or Growth
Does Workforce Wave support HIPAA workflows?
Yes. The pricing and security pages say HIPAA BAA is available on Platform and Enterprise plans
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