Replium: free help center and live chat for small teams
Help center software for teams with no support department: publish answers once, add a chat widget and handle the rest in one shared inbox.
About Replium
Replium is support software for small teams that answer customers alongside their real jobs. The idea is to stop answering the same questions twice: you publish answers in a help center, and anything that still needs a person arrives in one shared inbox through a chat widget on your website.
The help center has an article editor, categories, search and private draft preview links, and its articles are rendered on the server and listed in a sitemap so search engines can find them. The chat widget installs with one script tag on WordPress, Shopify, Webflow or a hand-coded site. In the inbox you get full-text search, private notes, saved replies, filters and transfer to a colleague, and Replium emails an alert when a customer is left waiting and nobody is online.
It is unusually candid about what is not finished. According to the listing details from its site, email into the same inbox is described as nearly ready, AI-written customer replies are designed but not started, widget search of the help center is next, and custom help-center domains are planned.
The site describes the product as free forever. The free plan covers two people answering, 100 conversations a month and 50 help articles in 20 categories, with no card. It suits a small business that wants a help center and chat without paying for a full support suite.
Features
- Help center with server-rendered, indexable articles
- One-script chat widget for any website
- Shared inbox with notes, saved replies and transfers
- Email alerts when a customer is waiting
Use cases
- Answering pre-sale questions on a Shopify store
- Publishing FAQs so the same questions stop coming in
- Adding a second person to support without a support suite
Screenshots
Frequently asked questions
Is it free?
The site says free forever. The free plan covers two people, 100 conversations a month and 50 articles.
Does it handle email support?
Not yet. Email into the inbox is described as nearly ready.
Checked by Shoaib on
What we verified
- Price?
- Free forever, no card
- Free limits?
- 2 people, 100 conversations a month, 50 articles
- Chat widget?
- One script tag, any site
- Help center SEO?
- Server-rendered, in sitemap
- Not built yet?
- Email inbox, AI replies, custom domains
Created the free account, published one help article and tested the chat widget on a test page.
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