Mixdesk
AI customer engagement platform combining multilingual agents, automation, and shared inboxes for support, sales, marketing, and lead management.
About Mixdesk
Mixdesk is an AI-powered customer engagement platform for handling sales and support conversations across messaging, web chat, in-app chat, and email. It combines customer communications, AI agents, automation, collaboration, and reporting in one workspace.
Its shared inbox supports WhatsApp Business API and personal numbers, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app messaging, and email. Teams can review conversation history, assign owners, add internal notes, and manage multiple channel accounts together.
Mixdesk AI Agents answer questions using approved documents, FAQ pairs, web pages, and table data. They can communicate in more than 27 languages, capture customer details, qualify leads, tag conversations, and transfer complex requests to humans with the conversation history and captured context.
Automation tools route conversations by rules, schedule follow-ups according to customer time zones, send broadcasts, and trigger external requests. Mixdesk also provides webhooks, mobile SDKs, a JavaScript chat widget, and Expert-plan API access for connecting customer data and internal systems.
Features
- Unifies WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat, in-app chat, and email conversations
- Translates customer and agent messages in both directions across more than 27 languages
- Grounds AI replies in documents, FAQ pairs, web pages, and table data selected by the team
- Routes conversations to teams, agents, or AI using configurable automation rules
- Transfers conversations to humans with message history, captured details, intent, and an AI summary
Use cases
- Organize customer support conversations
- Handle suitable routine inquiries with AI
- Collaborate across sales and support teammates
- Provide multilingual support while allowing agents to read and reply in their working language
- Trigger order lookups, inventory checks, contact updates, and other actions through connected tools
Screenshots
Frequently asked questions
Does the free plan include AI Agents?
No. It includes 10 conversations, 10 connected channel accounts, unlimited teammates, and a one-time 100-character translation bonus.
Is an AI trial included?
Every new workspace receives a three-day trial with Expert-level capabilities, 1,000 conversations, 100 translation characters, and 100 gifted AI messages.
How is AI usage measured?
Each reply sent by an AI Agent counts as one AI message. Pro includes 5,000 monthly, while Expert includes 30,000 monthly.
Are WhatsApp provider charges included?
No. WhatsApp Business Platform fees are set and billed separately by Meta unless an agreement states otherwise.
How much conversation history is available through the API?
The API documentation states that only the most recent six months of conversation data are available.
What we verified
- Public API?
- Yes, a bearer-token API is documented and available on the Expert plan
- Self-hostable?
- Not stated
- Free tier without a credit card?
- Yes
- Pricing model?
- Flat platform subscriptions with plan-based AI allowances, optional AI message add-ons, and no per-seat fees
- Price?
- Free; Essential $49 monthly; Pro $199 monthly; Expert custom; extra AI messages cost $100 per 10,000
- Data region / hosting location?
- Not stated
- Named integrations?
- WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, Coze, Dify, web chat, and email
Could not be verified
- Specific data residency regions, standard self-hosting availability, the architecture and cost of private deployment, uptime guarantees outside custom SLAs, and named systems supported by CRM sync were not stated.
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