Chatwoot

About Chatwoot

Chatwoot brings together all your customer conversations from websites, email, and popular messaging channels like WhatsApp, Facebook, and Instagram into a single platform. Its built-in AI assistant named Captain helps reduce repetitive inquiries by learning from your knowledge base and past chats, making responses quicker and more personalized.

Agents also get smart suggestions and translation assistance to engage customers in their preferred language. You can create live chat widgets tailored to your brand, handle multiple customer portals with a customizable knowledge base, and extend functionality through developer APIs.

Chatwoot is open source, allowing self-hosting to keep data under your control while maintaining robust security standards. It suits businesses wanting an alternative to commercial help desks with flexibility, AI-enhanced productivity, and true omnichannel support.